What role assists people and their families in exercising their rights?

The role of a Patient Liaison Officer is primarily focused on ensuring that patients and their families understand their rights within the healthcare system. This position serves as a bridge between patients and healthcare providers, advocating for the needs and concerns of individuals receiving care. The Patient Liaison Officer provides information, support, and guidance, helping patients navigate the complexities of the healthcare system, understand their rights regarding treatment and care, and address any issues they may encounter.

By promoting effective communication and understanding, the Patient Liaison Officer empowers individuals and their families to exercise their rights fully. This role is crucial in fostering a patient-centered approach to care, ensuring that people feel supported and respected throughout their healthcare experience. In contrast, while other roles such as the Health Carer Complaints Commission and the Mental Health Review Tribunal also play significant roles in the healthcare landscape, they may focus more on oversight, complaints resolution, and legal aspects rather than directly assisting individuals and families in exercising their rights in a supportive manner.